Privacy Policy

Last updated: 15 December, 2025

Zadbox ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

By using the Zadbox website or submitting your information through our forms, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us, including:

• Full name
• Mobile number
• City or area
• Customer type (Office, Family, or Both)
• Email address (optional)
• Lunch preferences or notes (optional)

We do not collect payment information at the signup stage.

2. How We Use Your Information

We use the information you provide to:

• Review service availability in your location
• Contact you to confirm lunch service details
• Match you with suitable lunch providers
• Provide onboarding instructions once service is confirmed
• Respond to your inquiries via WhatsApp or phone
• Improve our services and user experience

We will only contact you for purposes related to Zadbox services.

3. Data Storage and Security

Your information is securely stored and accessed only by authorized Zadbox team members.

We take reasonable technical and organizational measures to protect your data against:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

While we strive to protect your information, no method of transmission over the internet is 100% secure.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only when necessary to:

• Coordinate with verified lunch partners to check availability
• Comply with legal obligations, if required by law

Any third parties we work with are required to handle your information responsibly.

5. WhatsApp and Communication

If you contact us via WhatsApp or choose WhatsApp as a communication channel, your messages and contact details will be handled according to WhatsApp’s privacy policy in addition to this policy.

We use WhatsApp strictly for customer support and service-related communication.

6. Cookies and Analytics

Our website may use basic cookies or analytics tools to:

• Understand website traffic and usage patterns
• Improve website performance and usability

These tools do not collect personally identifiable information unless you explicitly provide it.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for communication at any time

To exercise these rights, please contact us using the details below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

We encourage you to review this page periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, you can contact us at:

• Email: support@zadbox.com
• WhatsApp: Available via the WhatsApp button on our website

This Privacy Policy applies only to Zadbox services and does not cover third-party websites linked from our site.